RETURNS AND EXCHANGES

We want you to be happy with your G-Dog Apparel product and we stand behind the quality of every item we make.  If something does not meet your expectations or if you need to exchange it for a different size, we have a 30 day return & exchange policy. 

Please email CustomerService@G-DogApparel.com with the following information.  

• Order Number

• The reason for your return or exchange.
  

Return and Exchange Policy

• Returns and exchanges must be initiated within 30 days of order delivery

• All returned items must be in NEW condition.  All fur needs to be removed to receive a full refund.

• Dirty, furry, or damaged returns are not eligible for refund.  They will be shipped back to you at your expense OR will be donated to a local shelter if not reclaimed within 30 days.

• If you would like to make a return because of our error or defective product, please email us at CustomerService@G-DogApparel.com and we will work with you to get things sorted out.

• It can be up to 10 days for us to receive and open your return package and inspect the items inside.  When the items are deemed to be in new condition, we will ship your exchange or issue a refund, and we will email you to let you know.

• Once we issue a refund to your credit card company or bank, there could be additional delays in receiving the credit to your account due to your bank’s policies and processes.  Please contact your payment provider to find out their timeline for crediting accounts.