FAQ’s

When will I receive my order?

We ship Monday through Friday, excluding holidays.  Orders without any personalized items ship within 3 to 4 business days.

We use the US Postal Service (USPS) to ship our products out.

  • Standard shipping: 4 to 8 business days

  • Priority shipping:  3 to 5 business days

NOTE: Personalized items are made just for you and require an extra 3 to 5 days of production time.  

When will my personalized order ship?

Personalized items are made just for you and require 3 to 5 days of extra production time. This means that if you select standard shipping, your order could take 8 to 14 business days to arrive.

NOTE:  All personalized items are final sale and not refundable, unless we make a mistake.


What if my package is delayed during shipping?

Sometimes packages are shipped promptly, but experience carrier delays.  We use the United States Postal Service (USPS) to ship our packages.  While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. 

For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last USPS scan activity, we will issue a replacement or store credit.  We have found that almost all delayed packages are delivered or show movement within that time frame.


What if my package is labeled as delivered, but I haven’t received it?

When packages appear to be missing, it is almost always one of the following situations:

  • The package may have been delivered to a neighbor’s home.

  • The package has been delivered to a different spot than normal on your property.

  • Your package may be awaiting pickup at the local Post Office, but the postal carrier forgot to leave the slip, the slip was lost or was retrieved by another person in the household.

We find that 9 times out of 10, a lost package shows up in a few days.  Our policy is that if a package still hasn’t shown up 10 days after the labeled delivery date, we will issue a replacement or store credit/coupon.


What is your Return and Exchange Policy?

We stand behind every product that we sell.  If you are not 100% satisfied, we are here to help!

Please review our Review and Exchange Policy Here.